Return & Refund Policy
At CPC24, we strive to provide high-quality products and services to our customers. If for any reason you are not fully satisfied with your purchase, we offer a clear and straightforward Return and Refund Policy to ensure your peace of mind.
Return Policy
We accept returns on most products within 14 days of the purchase date, provided that the items are in their original condition, unopened, and unused. The following conditions apply:
Product Condition: Items must be returned in their original packaging with all accessories, manuals, and tags intact.
Proof of Purchase: A receipt or order confirmation email is required for returns.
Exceptions: Some products, including opened electronics, personalized items, or clearance sale items, may not be eligible for returns. Please check the product details for return eligibility before purchase.
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Refund Method: Refunds will be issued through the original payment method. In some cases, we may offer store credit for future purchases.
Shipping Charges: Shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the product is defective or the return is a result of an error on our part.
Exchanges
If you would like to exchange an item for a different product or size, please return the item following the above guidelines and place a new order for the desired product. We will be happy to assist you with any questions or concerns about the exchange process.
Defective or Damaged Products
In the event of a defective or damaged product, please contact us immediately at [Your Contact Info] with proof of damage or defect. We will arrange for a full refund or replacement, depending on your preference, and cover any return shipping costs.
How to Return an Item
To initiate a return, please follow these steps:
Contact our customer service team at [Your Contact Info] within 14 days of receiving the item.
Provide your order number and details about the product.
Our team will provide you with instructions for returning the item.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact us at:
Phone: +91-60012 48874
Email: sales@cpc24.co.in
Address:
Jubilee House,
Motilal Nehru Road, Pan Bazar,
Guwahati, Kamrup Metro, Assam,
Pin – 781001
We are here to assist you and ensure your shopping experience with CPC24 is smooth and satisfactory.